Frequently Asked Questions (FAQs)

1. How long are shipping times?

International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

 

2. What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chaoticabsolutely@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items  Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

3. Can I cancel my order?

At Absolutely Chaotic we value our customers.  We will accept cancellations up to 24 hours after confirmation of order. 

 

4. What happens if I receive the wrong item?

Please inspect your order upon receipt and contact us immediately.  If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly as described -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll try to make it right.